Thank you for choosing Luxey Little Ones! Please feel free to contact us anytime with questions or comments regarding products, interior design, order status, and swatch samples. Our phone number is (215) 579-0402. For the fastest response, please email us at email@example.com. If your question isn’t answered on this page, please check out our FAQ page.
Our sales, designers, and customer service staff are available during the following hours:
Monday through Saturday 10:00 a.m. – 5:00 p.m. (EST)
Please note: Any messages left after hours or on weekends will be returned the next business day.
Luxey Little Ones
Attn: Receiving Department
9 North State Street
Newtown, PA 18940 USA
You can reach us during the above hours by calling (215) 579-0402.
Please note: Any messages left after hours or on weekends will be returned the next business day.
You can reach our Customer Care department at firstname.lastname@example.org.
For PR requests or questions, please send an email to email@example.com.
Luxey Little Ones’ goal is to offer extraordinary products at competitive prices. We will gladly honor a lower price from another American online store, as long as the compared products are exactly alike. In order to match a lower price, it must be brought to our attention before the order is placed, and cannot be used in conjunction with any other discounts. The guidelines for our Price Match policy are as follows:
- The retailer and/or website must be an authorized merchant of the manufacturer.
- The product must be identical in color, style, and size to the item you want to purchase from Luxey Little Ones.
- The item must be in stock.
- Price must be in US dollars.
- Additional charges such as sales tax and shipping costs will be calculated to compare prices.
- We do not price match auction sites or flash sale sites.
- Some of our chosen lines are unable to be discounted under any circumstances.
- We cannot price match any website that is advertising a daily deal, liquidation, or clearance prices.
- If you would like to submit a price match request, please send an email to firstname.lastname@example.org with the product you are interested in and the link of the website selling the product at a lower price. Please call (215) 579-0402 with any questions.
No sales tax will be charged to delivery locations outside of the state of Pennsylvania. Luxey Little Ones is, however, required to collect 6% sales tax on all orders (except for exempt clothing) shipped to a Pennsylvania address.
Occasionally, due to high demand, some of our products may be backordered for a period of time. In the case of a backorder, you will be notified of the expected ship date of that item. All backorders will ship promptly unless the order has been cancelled. To cancel an order, please send us an email requesting cancellation to email@example.com. You will receive an email confirming cancellation, providing the item has not shipped. If your order has already shipped, please refer to our return policy for further instructions.
We accept credit card payments from Visa, MasterCard, Discover and American Express. We also accept PayPal, cashier’s checks and wire transfers. We can accept multiple forms of payment over the phone. Due to the custom nature of many of our products, we charge at the time your order is placed.
You can use Bill Me Later with your PayPal account at Luxey Little Ones.
- Check out with PayPal and then choose Bill Me Later.
- Answer 2 quick questions and accept the terms.
- Look for your Bill Me Later statement via email.
Shipping and Delivery
Shipping charges (excluding furniture) are determined based on the total amount of your order and are listed below. These rates apply only to orders shipped within the contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability.
If the shipping address provided at checkout needs to be changed for any reason after the package(s) has shipped, re-routing fees may apply. Some of our products are shipped with a signature requirement upon delivery. If you have any questions or if you would like to inquire about whether your order will require a signature for delivery, please contact our Customer Care department.
FOR ORDERS TOTALING
STANDARD SHIPPING CHARGES
- Up to $50 $10
- $51 to $99.99 $15
Shipments to Hawaii, Alaska, and AFO/FPO addresses will incur higher charges than stated above and will be quoted at checkout. Certain items, such as larger furniture pieces, which are bulky and heavy, require extra care and White Glove Delivery and will incur a Delivery Surcharge, in addition to the appropriate charge outlined above.
Standard Delivery vs. White Glove Delivery
Some retailers only offer standard Delivery for larger items includes placement of the item just inside the main threshold of your home or building. Luxey Little Ones offers only the best delivery service for your investment pieces.
White Glove Delivery
For a fee based upon percentage of total purchase, you will experience all that Luxey Little One’s White Glove Delivery Service has to offer, which includes placement of the item in the room of your choice, unpacking the item, assembly, and bundling of the packaging debris. Please make us aware of any specific arrangements needed to gain access to your residence such as spiral staircases, ferry transportation, freight elevator appointments, or additionally insured building insurance, as additional fees or surcharges may apply.
10% of furniture total will be calculated at time of checkout to secure White Glove Delivery. The Entire deposit will then be applied to your full White Glove Delivery Service Fee. Customers will receive their exact White Glove Service Fee amount within 3 business days. Please note: White Glove Service fees are subject to vary by distance and location, therefore, the fee amount will be modified to each individual order.
Please note: Due to the extra care and handling involved with our White Glove Delivery service, the shipping time may be extended up to 1-3 weeks beyond standard shipping times. Shipping times will vary based on the delivery address. Please note that certain product manufacturing lead times will also affect estimated delivery date.
The transit time for White Glove Delivery shipments is generally 2 to 4 weeks, although transit times will vary depending on where the freight is shipping from and the destination shipping address. This transit time should be considered in addition to the regular lead time listed for the product on our website. If you are receiving a shipment from one of Luxey Little One’s White Glove Delivery freight carriers, the freight company will call ahead of time to schedule your delivery. If your home is located in a remote area, or along a narrow or unpaved road that may be difficult to navigate in a large freight carrier, please make certain to notify us when you place your order. Some delivery locations may require special arrangements that are best made in advance to ensure on-time delivery.
You must be present to receive, inspect and sign for your White Glove delivery. When your order arrives, you are responsible for performing a thorough inspection of your shipment, in the presence of the driver. If you find any signs of damage to the item’s packaging, it is imperative that you note the damage on the driver’s delivery ticket. Please remember that if you sign the delivery ticket as “clear” and without notating any damage, we cannot be responsible for assisting you in the repair or replacement of the merchandise.
Please notify Luxey Little Ones of any damage immediately by calling (215) 579-0402.
Standard delivery items that are listed as “in stock” are typically able to ship within one week after you place your order, and many will ship sooner; however, depending on the type of item and the brand, some in stock items may take a bit longer to ship. If you have specific questions regarding the expected ship date of an in stock item, please contact our Customer Care department at (215) 579-0402.
Items that are listed as “made-to-order” are created especially for you by the artist or designer when you place your order. Made-to-order items typically take a bit longer to ship since they have to be painted, personalized, built, or sewn just for you. If you would like to know approximately how soon a specific made-to-order item can ship, feel free to contact us. We are more than happy to provide additional information – and we promise that made-to-order items are well worth the wait!
Production times for new orders are listed on some product pages in the case that we know how long production of a new order will take (ex. “Usually ships in 3 to 4 weeks”). Sometimes these production times will change throughout the year, and we will change the listed production time posted on our site. Please note that your order will usually be produced in the time frame posted on our site on the day you placed your order, which may be different from the production time posted on our site today. We are always happy to provide you with an estimated completion date for your items.
Please keep in mind that furniture ships via freight carrier and will take, on average, two to four (2-4) additional weeks for transit. Transit time is in addition to the normal production time of the furniture piece(s) and will vary depending on where the shipment originates and where it is delivered.
Luxey Little Ones makes every effort to note expected delays on each product page but cannot be held responsible for unforeseen delays or backorders on items that are normally in stock or listed with a specific shipping time. Any shipping times given on Luxeylittleones.com product pages are estimates. We will always make every effort to expedite the manufacturing and shipping of your items and notify you of any delays.
Luxey Little Ones currently only sells and ships to the US. Luxey Little Ones would love to expand its reach and offer services and products to other areas around the world in the future.
Please note:At this time we are unable to arrange for White Glove Delivery freight shipments of large furniture items outside of the 48 contiguous states.
Returns and Exchanges
Luxey Little Ones is dedicated to client satisfaction, and we hope you are completely satisfied with your purchase!
Furniture and Custom Orders
Furniture and personalized and/or custom-made furnishings, bedding, accessories, art, gifts and all other made-to-order items require payment in full upon order and cannot be returned. If you wish to cancel an order for furniture or made-to-order items, you may do so within two (2) business days of your original order date.
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt in its original condition, unworn, and packaging for a refund, exchange or store credit. Simply email our Customer Care department at firstname.lastname@example.org within 30 days of receipt of the item with your name and order number, and we will give you a Return Authorization Number. The Return Authorization Number is valid for 10 business days and should be included in your return.
Once we receive your return, we will issue you a credit. If we receive your return without a Return Authorization Number, after the allotted 10 business day window has passed, or if we find that the merchandise has been used, your merchandise will be sent back to you at your expense. We encourage you to send all returns via insured mail for protection against loss or damage.
Please note: Original shipping and handling fees are non-refundable.
We are happy to provide a return shipping label to you upon request. Please call our customer care department at (215) 579-0402 or email us at email@example.com to request a return shipping label. All you’ll need to do is print the label and drop the package off at a FedEx drop off location (we are not able to schedule a FedEx pickup).
- Rug returns are subject to a 15% restocking fee.
- All sale items are final sale no exceptions.
- If you have any questions about returns and exchanges, give us a call during normal business hours at (215) 579-0402 or email us at firstname.lastname@example.org.
Product Damage or Defect for Non-Furniture Related Orders
In the unfortunate event that your order arrives damaged or defective, please contact us right away. We will work quickly and diligently to resolve this issue for you.
Claims must be reported within 5 business days of receipt by calling our Customer Care department at (215) 579-0402. Please keep all packaging materials in case the shipper needs to inspect the package during their claims process.
Fabric Swatches and Color Samples
If you wish to look at fabric swatches or color/finish samples as you select products for your child’s bedroom or nursery, we will gladly supply them. Due to the high demand for fabric and furniture finish samples, we do charge $5 per sample, however we will refund you when the samples are returned. All furniture samples (wood and metal) must be returned to Luxey Little Ones. At this time, we are unable to provide rug samples.
Click here to place your swatch order.
Thank you for your interest in Luxey Little Ones! We are always on the lookout for new artists and designers.
To share your work with us, please send us an email with as much information as possible about you and your work, including high-resolution images of your designs and pricing. We do not require physical samples of your work, but it is helpful to see the product in person.
Please send all submissions to email@example.com.
Please send physical, non-returnable product samples to the following address:
Luxey Little Ones
Attn: Receiving Department
9 North State Street
Newtown, PA 18940
Terms and Conditions
It is our top priority to curate highly- rated and specialized products that are not only beautiful but also safe for your children. Luxey Little Ones carries only high quality and well-crafted furnishings, linens, gear, clothing, and accessories. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on Luxeylittleones.com or at our flagship boutique at 9 North State Street in Newtown, PA 18940. Prices, availability and estimated delivery times are subject to change at any time. Please note: All orders are charged upon submission. All sale items are final sale.
Luxey Little Ones is committed to providing accurate product and pricing information to our customers at all times. However, errors do occur on rare occasions, in which case we reserve the right to correct any errors or inaccuracies and cancel any affected orders. If a credit card charge had been processed, a refund would be issued immediately.
Luxey Little Ones occasionally offers special promotions available through both online and print advertisements. These coupon codes do not apply to all of our products and designers as some merchants do not participate in discounts. Some of these exclusions include but are not limited to: Art for Kids, Beaba, Caden Lane, Mima Kids USA, Mutsy USA, Newport Cottages, Nuna USA, Owlet, Ubbi, Universal Furniture, and Luxey Little Ones Sale Section Items.
Secure Orders Online
Orders placed on Luxeylittleones.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.
Disclaimer: Please note that specific verbiage and/ or wording maybe similar as other competitor’s sites and Luxey Little Ones cannot be held responsible for certain duplications.
HOW WE PROTECT YOUR INFORMATION
Your personal information is securely stored in our systems, and we always adhere to industry standards for storing personal information. We use encryption technologies and authentication tools to protect your personal information and ensure a completely secure shopping experience.
Your transaction(s) is protected using industry-standard SSL technology to ensure it is not compromised when it is transmitted to us. To verify that our shopping cart is secure, please review the first five characters of the URL when you are on the checkout page. If the first five characters are “https” your connection is secure; if the first five characters are “http:” then your connection may not be secure and you should contact us at (215)579-0402 or firstname.lastname@example.org.
If you do not feel comfortable completing your order online, you may contact us at (215) 579-0402 or email@example.com to complete your order. We will be glad to assist you.
Our system destroys credit card and payment information within a reasonable amount of time and/or after your order with us has been completed.
INFORMATION WE COLLECTION ABOUT YOU
Luxey Little Ones collects personal information that you share with us while using the services provided by our website. Personal information includes any information that could personally identify you, such as your name, your address, your email address, your telephone number, and your social media handles. Personal information we collect about you is shared with us voluntarily by you; you may chose not to share your personal information with us by not using our services. We also collect general information about you that is not personal in nature. This information may include information about the browser you use while engaging our services, your operating system, device information, public IP address, specific pages you access when using our services, information about when you use our services, and the time you spend on specific pages of or website.
We never intentionally collect personal information from children under the age of 13. If you have reason to believe that we may have collected information from a child under the age of 13, please contact us so we may remove it from our system immediately. You may email any such requests to: firstname.lastname@example.org.
COOKIES AND WEB BEACONS
We do not and are not able to use our web beacons or cookies to access any information stored on your computer. At any time you may clear your browser’s history, cached files, and cookies if you prefer that we not track general information about your previous browsing sessions.
HOW WE USE YOUR PERSONAL INFORMATION
The list below describes how we may use personal information we have collected from you:
- To process and fulfill your order;
- To email you information about your order, including confirmations, invoices, tracking numbers, backorder notices, and cancellation notifications;
- To communicate with you and to send you information via email, mail, telephone, or social media, about our products and services;
- To help us learn about your product and shopping preferences;
- To help us administer promotions and contests;
- To analyze trends and statistics related to our website and its performance;
- To enforce our agreements, terms and conditions with you;
- To provide you with notification of important updates to our policies and terms.
WHO WE SHARE YOUR INFORMATION WITH
We use third party service providers to perform some necessary functions of our business, such as processing and filling orders, delivering packages, sending emails, serving display advertisements, providing search results, and processing payments. These service providers are given access to only the information necessary to perform their functions and are prohibited from using your personal information for any other reason.
We would never sell your personal information to any other firm for any reason.
Information collected from you while using our services is considered the property of Luxey Little Ones. Ownership of this property would be transferred to another firm in the case of a merger or acquisition.
We are happy to provide additional information about our policy and practices. Please contact us by phone at (215) 579-0402, or email at email@example.com, or mail at 9 North State Street, Newtown, PA 18940, if you have additional questions.